Mission Statement, Vision & Values
Our Mission
The Mission of Hummingbird Home Care is to bring hospitality to home care, support personal independence, enhance quality of life and provide peace of mind to the elderly citizens of Maine and their families who seek around the clock personal care and companionship with staff who provide warmth, safety and competence.
Our Vision
To be Maine's leading personal care provider and employer of choice, exceeding the expectations of our clients and families, creating an exceptional work environment and redefining excellence in service to both internal and external customers while inspiring hearts, pride and devotion to home and the comfort it brings to the soul.
Our Values
Hummingbird Home Care uses the following values to guide all decisions to be made by every employee when faced with decisions and actions:
Service
We will bring hospitality to internal and external customers and this will measure our success. We define hospitality as the genuine desire to make someone feel welcome, comfortable and to share our "table" with them, a generous and giving nature, being good company and the ability to efficiently meet and anticipate the needs of our clients and coworkers.
Excellence
With every word and deed we will be excellent.
Harmony in Communication
Harmony requires compassion which leaves no room for gossip. We will communicate directly with any individual we have a concern with. If any person we speak with is not part of the problem or the solution, we will direct the conversation to whom the subject involves. We will take no offense to any fellow employee who reminds us of this value we hold vital to a healthy work environment.
Relationships
We will recognize and honor the basic human needs of clients and employees. Love, acceptance, and empathy will guide our action and communication.